Shipping policy

DELIVERY SYSTEM

All the product orders are sent through Obibox, Nationex, ICS or Canada Post and are delivered to your mailbox at your professional or personal address. It takes no lather then 1 to 2 business days for orders to be shipped. Given the current situation related to Covid expect a period of 3 to 5 business days from when the orders are placed.

 

DELIVERY 

All deliveries in Canada cost 9.99$ regardless of the amount of products bought. No additional charges will be added to the shipping. The shipment address needs to be valid and located in Canada. Shipping is free on orders over $ 74, in Canada and the USA.

🛑 We cannot be held responsible for parcels delivered to unsecured or temporarily occupied addresses.

 

PRE-ORDER

Pre-orders may take up to 3 weeks to be shipped. If you purchase multiple products, including some on pre-order, your entire order will be shipped once the pre-ordered item becomes available.

 

INTERNATIONAL SHIPPING

We ship internationally. Delivery costs vary from country to country. Shipping rates are calculated automatically at checkout, after entering your country. We are not responsible for any additional costs related to customs clearance in your country. We are not responsible for the detention of your parcel at customs in your country. Find out about the laws in your country related to customs clearance fees for cosmetics products coming from abroad, in this case Canada. WorldWide- delivered within 10-14 days (via FedEx/USPS); door to door service, with a signature condition of delivery.

 

CHANGING ADDRESS?

You moved and you wish to change the delivery address? No worries, you just have to update your information when you make your next purchase. 

 

IMPORTANT!

Upon delivery, we may require a signature to confirm receipt of your package. If you are not home at that time, the carrier will attempt delivery again the following day, up to three attempts, and/or you may be required to pick up your package at a postal counter.

If the package is not claimed within the allotted time, it will be returned to us. If we need to resend it to you, a $20 fee will be charged.

In general, a signature is not required. In this case, your package may be left at your door if you are not present.