Delivery

DELIVERY SYSTEM 

All product orders are sent generally through Obibox or Canada Post and are delivered to your mailbox at either your work or personal address. With few exceptions, all orders received before noon, Monday through Friday, are shipped the same day. Your package may arrive within 24 hours in the greater Montreal area and sometimes up to 10 working days in more remote areas in Canada and the United States or for any other reasons beyond our control.

🛑 We cannot be held responsible for parcels delivered to unsecured or temporarily occupied addresses.

PRE-ORDERS

Pre-orders may take up to 3 weeks to ship. If you purchase multiple products, the entire order, including one or more pre-order products, will be shipped within 3 weeks or 21 business days.

DELIVERY

All deliveries in Canada and the USA cost $9.99. Delivery is free with any purchase of over $74.99, before taxes and after promo codes.
No additional charges will be added to the shipping; a valid shipping address is required.
Please note: only Canada Post delivers to postal boxes.

INTERNATIONAL SHIPPING 

We ship internationally, delivery costs vary from country to country. Shipping rates are calculated automatically at checkout and your country of residence is factored into the shipping charges. We are not responsible for any additional costs related to customs clearance in your country. We are not responsible for the detention of your parcel at customs in your country. Find out about the laws in your country related to customs clearance fees for cosmetic products coming from abroad, in this case Canada.
WorldWide- delivered within 10-14 days (via FedEx/USPS); door to door service, with a signature required upon delivery.

CHANGING ADDRESS? 

You moved and you wish to change the delivery address? No worries, you just have to update your information when you make your next purchase.

IMPORTANT! 

During the delivery, a signature confirmation may be required prior to reception of your parcel. If you are not home at the time of delivery, you will have to get your parcel at a Canada Post outlet. If your parcel is not collected within the specified time delay, it will be returned to us. If we have to ship it again, there will be an additional fee of $20 added.

About Our Products

Are your perfume oils safe during pregnancy?

Our perfume oils are contraindicated for pregnant or breastfeeding women, children under 6 years old, people under anticoagulant treatment, and those with hormone-dependent conditions or renal insufficiency. Please consult a health professional before use if you are pregnant.

Is your Botanical-Infused Tinted Moisturizer available for all skin tones?

Yes! Our Tinted Moisturizer is available in 8 inclusive shades: Ivory, Fair Light, Light, Medium Light, Honey, Toffee, Deep Golden, and Espresso — designed to complement a wide range of complexions.

What is the shelf life of your products?

Most Lisa Noto skincare and makeup products have a shelf life of 2 years. Our perfume oils have a shelf life of 1 year. Always store products in a cool, dry place away from direct sunlight.

In what order should I use Lisa Noto products?

For the best results, follow this ritual: 1) Toning Floral Water — tone and prep the skin; 2) Pure Organic Moringa Oil — nourish on slightly damp skin; 3) Moringa Base Primer — smooth and protect before makeup; 4) Apply your Lisa Noto makeup (Tinted Moisturizer, Mascara, Lip Gloss, Radiance Stick, etc.).

Are your products suitable for sensitive skin?

Yes! Our formulas are designed to be gentle and are suitable for sensitive and even atopic skin. Products like our Volumizing Natural Mascara include chamomile hydrosol specifically to soothe delicate eyes. We always recommend patch-testing a new product on a small area of skin first.

Are your products cruelty-free?

Yes, all Lisa Noto products are cruelty-free. We never test on animals.

Are your products free of parabens, talc, and synthetic fragrances?

Absolutely. Our formulas are free of parabens, talc, and synthetic fragrances. We use natural essential oils and aromatic essences for scent, and naturally derived preservatives.

Are your products 100% natural and vegan?

Yes! All Lisa Noto products are formulated with natural and certified organic ingredients. Most of our products are vegan. Our Volumizing Natural Mascara contains natural beeswax, which is not vegan, but is cruelty-free.

What is Moringa oil and why is it in your products?

Moringa oil is a cold-pressed botanical oil derived from the seeds of the Moringa oleifera tree. It contains 46 antioxidants, 20 amino acids, and 4x more vitamin A than carrots and 7x more vitamin C than oranges. It nourishes, repairs, and protects the skin while absorbing quickly without any greasy residue — making it the hero ingredient in our entire Lisa Noto collection.

What should I do if I haven't received my order after 10 business days?

Please contact us at info@lisanoto.com and we will look into it right away.

How can I contact you?

You can reach us by email at info@lisanoto.com. Our customer care team is available Monday to Friday, 9 a.m. to 5 p.m. (Montreal time).

Where can I find Lisa Noto products in stores?

Lisa Noto is available in select retail locations. Visit our website at lisanoto.com/pages/where-to-find-us for the full list of retailers.

Need more help?

Shipping & Delivery

When will my order be shipped?

Orders received before noon, Monday through Friday, are generally shipped the same day. Your package may arrive within 24 hours in the greater Montreal area and up to 10 business days in more remote areas of Canada and the United States.

What happens if I'm not home at the time of delivery?

A signature confirmation may be required upon delivery. If you are not home, you will need to pick up your parcel at a Canada Post outlet. If the parcel is not collected within the specified time, it will be returned to us and a $20 fee will be charged for re-shipping.

Can I change my delivery address?

Yes! Simply update your information when making your next purchase, or contact us at info@lisanoto.com to notify us of the change.

What is a pre-order?

Pre-orders may take up to 3 weeks (21 business days) to ship. If your order contains both regular and pre-order items, the entire order will be shipped together within that timeframe.

LN Rewards — Frequently Asked Questions

What happens to my points when I return items?

If you return items, the points associated with the returned item(s) will be deducted from your points total.

What do the "approved", "pending" and "cancelled" statuses mean?

Approved: these points can be redeemed on rewards immediately.
Pending: these points need to be verified before you can redeem them (applies to purchases and referrals).
Cancelled: these points will not be added to your account (e.g. if you cancel a purchase).

How do I check my point balance?

Do points expire?

At this time, points earned through LN's Rewards do not expire, however we encourage you to redeem your points for savings toward your favorite all-natural products!

What is LN's Rewards?

LN's Rewards is a free rewards program that allows you to earn points on all your LisaNoto.com purchases. Members can redeem points for exclusive discounts and receive early access to new launches. By creating an account on LisaNoto.com, you are automatically enrolled.

How does the Refer a Friend program work?

In the same Rewards space, click "Refer a Friend" to get your personal referral link. Your friend will receive $10 off their first order, and once they make a purchase, you'll automatically receive a $35 reward to use on a future order.

How do I access my rewards?

On our online store, click the gift icon (the black circle with "Points" written on it). On mobile, it appears as a black circle with a gift icon. On desktop, you'll find it in the bottom left corner of the screen.

Do I need to create an account to earn points?

Even without an account, your purchases accumulate points. However, you must be registered and signed in to access and redeem your rewards. Sign up for free — it only takes a moment!

How do I redeem my points for a discount coupon?

Once signed in, click the gift icon and follow these steps: (1) Click "Your Rewards" — you'll see how many rewards are available (e.g. "You have 2 rewards available"). (2) Choose the reward that matches your points balance (e.g. a $4 coupon). (3) Click on the reward, then click "Copy" or "Apply Code" to get your discount code. To use your coupon: add products to your cart, click "Proceed to Checkout" (not Shop Pay or express checkout), find the "Discount code or gift card" field at checkout, paste your code, and click "Apply".

Can I combine my rewards coupon with a sale or promotion?

Only one promotion can be applied per order. If a sale is already active (for example, a 25% summer sale applied automatically), that discount may be more advantageous than your rewards coupon. In that case, simply save your coupon code for your next order — it remains valid for future purchases. Your points are not lost as long as the reward has not actually been applied to a completed order.

Returns

What is your return policy?

Return the item within 30 days for an exchange or refund. A receipt is required. Refunds are issued to the original payment method (credit card purchases will be credited to the original credit card account). Important: we reserve the right to refuse a return or refund if the returned products have been significantly used.

Are there any items that cannot be returned?

Yes. Accessories and perfume oils are final sale — no exchange or refund is possible on these items.

What happens to my shipping costs on a partial refund?

If a partial refund causes your order total (including returned products) to fall below $75, we will deduct the shipping costs you saved at the time of purchase ($9.99) from your refund amount.

Are original shipping charges refundable?

No. Original shipping charges are non-refundable, and return shipping fees are the responsibility of the customer.

Returns — Additional Information

Where do I send my return?

For exchanges or refunds on products purchased online, return them to: LISA NOTO, 436 Rue St Paul, Repentigny, QC J5Z 4H9.

I bought Lisa Noto products in a store — can I return them to you?

The return policy differs from store to store for products purchased at retail locations. Please ask about it at the point of purchase. For online purchases only, contact us at info@lisanoto.com.

How can I contact you about a return?

For online purchase returns, contact us at info@lisanoto.com.

Where can I find the return address?

Online returns can be sent to LISA NOTO, 436 Rue St Paul, Repentigny, QC J5Z 4H9.

Our values

Respecting nature and people
Because true beauty thrives when we honor both nature and humanity. Pure beauty, mindful choices.
Well-being and simplicity
LISA NOTO products care for and protect the skin while simplifying the beauty routine. In short, minimalist treatments for maximum wellness.
Giving back
We’re dedicated to giving back by supporting social and environmental causes. Our goal is to make a positive impact on both the community and the environment.

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