Returns

Changed your mind or are not satisfied with your purchase from our online store? Simply return the item within 30 days for an exchange or refund. A receipt is required for all returns and exchanges. Refunds will be issued to the same method of payment as the original payment (credit card purchases will be credited to the original credit card account). Important ** We reserve the right to refuse a return or refund if the returned products have been significantly used. 

Please note: In the case of a partial refund, if the amount refunded causes the amount of your order, which includes the returned products, to fall below $100, we will have to deduct the shipping costs you saved at the time of your purchase from the refund amount, i.e. $10.99. 

You bought in one of the stores that sell our products? The RETURN policy differs from store to store. Ask about it when you make your purchase.

For an exchange or refund of products purchased online, simply return them to LISA NOTO, 465 Port-Royal Street W., suite 200, Montreal, Qc H3L 2C2.

We strongly suggest that you use Canada Post and ask for a tracking number. Communicate with us by email at info@lisanoto.com and tell us what you need. We will try to accommodate you as best as we can. For a refund, you will get your money back through the same payment method you used at the time of  the purchase. Please allow for 5 to 10 days in order for the refund to be processed before it appears on you credit card/Paypal account.

*Important: Accessories are final sale. No exchange or refund is possible. Perfume oils are final sale.

When a package is returned, the charge fees are the responsibility of the customer or sender.