Returns

Changed your mind or are not satisfied with your purchase? Simply return the item within 30 days for an exchange or refund. A receipt is required for all returns and exchanges. Refunds will be issued to the same method of payment as the original payment (credit card purchases will be credited to the original credit card account). Important ** We reserve the right to refuse a return or refund if the returned products have been used significantly. 

Please note: In the case of a partial refund, if the amount refunded causes the amount of your order, which includes the returned products, to fall below $100, we will have to deduct the shipping costs you saved at the time of your purchase from the refund amount, i.e. $9.99. 

You have purchased from our online store? The same policy applies which is exchange or refund guaranteed if not satisfied. Simply return your product at LISA NOTO, 465 Port-Royal O. street, suite 200, Montreal, Qc H3L 2C2.

We strongly suggest that you use Canada Post and ask for a tracking number. Communicate with us by email at info@lisanoto.com and tell us what you need. We will try to accommodate you as best as we can. For a refund, you will get your money back through the same payment method you used for purchase. Allow a 5 to 10 days in order for the refund to appear on you credit card/Paypal account.

*Important: accessories are a final sale. No exchange or refund is possible. 

When a package is returned, the charge fees are the responsibility of the customer. 

English