Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@lisanoto.com. Please note that returns will need to be sent to the following address:

LISA NOTO
436 Rue St-Paul
Repentigny, QC
J5Z 4H9

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lisanoto.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lisanoto.com.

Lisa Noto Natural Cosmetics – Return & Exchange Policy

We want you to love your purchase. If you’ve changed your mind or are not fully satisfied, you may return your item within 30 days of receiving your order for an exchange or refund.
Please note that all return shipping fees are the responsibility of the customer.

Eligibility

  • A receipt or order number is required for all returns and exchanges.

  • Refunds will be issued to the original method of payment (credit card refunds will be processed back to the same card).

  • We reserve the right to refuse a return or refund if the product has been significantly used, partially/totally emptied, or does not meet hygiene and safety standards.

Lightly Tested Products

We understand that every skin is unique. Cosmetic products that have been tried once and did not meet your expectations may be returned.

Partial Refunds & Free Shipping

If your refund causes your original order total (including the returned items) to fall below $75, we will deduct the previously waived shipping fee of $9.99 from your refund.

Items Purchased in Stores

If you purchased from a retailer carrying our products, please note that each store has its own return policy. We recommend asking about it at the time of purchase.

How to Return Your Online Purchase

Please return your products to:
LISA NOTO
436 Rue St-Paul
Repentigny, QC
J5Z 4H9

We strongly recommend using Canada Post with a tracking number for secure delivery.
Before returning your items, please contact us by email and let us know how we can assist you. We always aim to provide the best support possible.

Refund Processing Time

Once we receive your return, please allow 5 to 10 business days for your refund to be processed and to appear on your credit card or PayPal account.

Final Sale Items

  • Accessories – final sale, no exchange or refund.

  • Perfume oils – final sale.

Important

Returned packages and any associated return shipping fees are the responsibility of the customer.
Products must be sent back in their original packaging.