Refund policy

Lisa Noto Natural Cosmetics – Return & Exchange Policy

We want you to love your purchase. If you’ve changed your mind or are not fully satisfied, you may return your item within 30 days of receiving your order for an exchange or refund.
Please note that all return shipping fees are the responsibility of the customer.

Eligibility

  • A receipt or order number is required for all returns and exchanges.

  • Refunds will be issued to the original method of payment (credit card refunds will be processed back to the same card).

  • We reserve the right to refuse a return or refund if the product has been significantly used, partially/totally emptied, or does not meet hygiene and safety standards.

Lightly Tested Products

We understand that every skin is unique. Cosmetic products that have been tried once and did not meet your expectations may be returned.

Partial Refunds & Free Shipping

If your refund causes your original order total (including the returned items) to fall below $75, we will deduct the previously waived shipping fee of $9.99 from your refund.

Items Purchased in Stores

If you purchased from a retailer carrying our products, please note that each store has its own return policy. We recommend asking about it at the time of purchase.

How to Return Your Online Purchase

Please return your products to:
LISA NOTO
436 Rue St-Paul
Repentigny, QC
J5Z 4H9

We strongly recommend using Canada Post with a tracking number for secure delivery.
Before returning your items, please contact us by email and let us know how we can assist you. We always aim to provide the best support possible.

Refund Processing Time

Once we receive your return, please allow 5 to 10 business days for your refund to be processed and to appear on your credit card or PayPal account.

Final Sale Items

  • Accessories – final sale, no exchange or refund.

  • Perfume oils – final sale.

Important

Returned packages and any associated return shipping fees are the responsibility of the customer.
Products must be sent back in their original packaging.