Help & FAQs
We're here to help! Get in touch with Customer Service ici. Customer Service hours are Monday-Friday, 8am-5pm ET.
Connectez-vous avec nous
La meilleure façon d'entrer en contact est d'envoyer un courriel à info@lisanoto.com. Nous répondons à vos courriels 7 jours sur 7.
Inscrivez-vous à la newsletter de LISA NOTO ici et soyez le première à être informée des lancements de nouveaux produits, des mises à jour de la marque, des promotions, et plus encore !
LISA NOTO is available in select retail locations ici.
Shipping & Returns
We accept orders that are billed and shipped to locations in the United States (includes P.O. Boxes, and U.S. Territories), France, Sweden and Canada. For orders shipped outside of Canada any applicable duties, tariffs or other fees will be the responsibility of the customer.
We offer FREE Canada and U.S. shipping on orders over $74.99 and $9.99 economy shipping for orders under $75. Note: your order may ship via USPS First-Class, Priority Mail or UPS depending on the package weight and destination. Tracking is available for all options. International orders will ship via First-Class Mail for a flat fee of approximately $20. Any applicable duties, tariffs or other fees will be the responsibility of the customer. Due to COVID-19, transit and delivery times may be longer than expected for orders shipped outside Canada. Unfortunately, we do not have insights into factors which may cause delays when shipments enter the U.S. from Canada.
Changed your mind or are not satisfied with your purchase from our online store? Simply return the item within 30 days for an exchange or refund. A receipt is required for all returns and exchanges. Refunds will be issued to the same method of payment as the original payment (credit card purchases will be credited to the original credit card account). Important ** We reserve the right to refuse a return or refund if the returned products have been significantly used. Please note: In the case of a partial refund, if the amount refunded causes the amount of your order, which includes the returned products, to fall below $85, we will have to deduct the shipping costs you saved at the time of your purchase from the refund amount, i.e. $9.99. You bought in one of the stores that sell our products? The RETURN policy differs from store to store. Ask about it when you make your purchase.For an exchange or refund of products purchased online, simply return them to LISA NOTO, 436 Rue St Paul, Repentigny, QC J5Z 4H9. Important note: original shipping charges are non-refundable and return shipping fees are the responsibility of the customer or sender. *Important : Les accessoires sont des ventes finales. Aucun échange ou remboursement n'est possible. Les huiles de parfum sont en vente finale.
Commandes
Login to your LisaNoto.com account and select Order History to view the status or an order. After completing checkout, you will receive an email confirming the details of your order. Once your order is fulfilled, you will receive another email with tracking information. If you don't see those confirmation emails in your inbox, please check in your Spam. If you have questions or concerns, please contact us at info@lisanoto.com and have your order number available.
We begin processing orders as soon as they are placed, so we are unable to make any changes or process cancellations. If there is an issue with your order, please reach out to our customer service team immediately at info@lisanoto.com. Orders placed on Friday after 12pm ET, and on weekends will be processed the following business day. Please allow an additional 3 to 5 business days for orders to be processed during the holidays and other busy sales periods.
Promo codes are limited to one code per order, and in some cases can be redeemed only once per person. All promo codes are available for a limited time and cannot be used once expired. Please note that misuse of promotions and codes may result in order cancellation. If you are having an issue with a promo code, please be sure your order meets all qualifications and that the code is still valid. If you are still having issues, please contact customer service at info@lisanoto.com.
We accept American Express, Visa, Mastercard, Discover, PayPal, Apple Pay, Shop Pay and Google Pay. Unfortunately, we cannot accept CODs, personal checks, money orders, credit card gift cards, or layaway or AfterPay. Please note: for your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We are required by law to collect sales tax on orders being shipped to addresses within Canada and certain states within the United States.
Occasionally, orders or item(s) on order are cancelled by our system for various reasons, including:- Item(s) not available.- Difficulty in processing payment information.- Duplicate order was placed.- Cannot ship to the address provided.- Shipping address is a reshipper or mail forwarding service. If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items, however please allow several business days for the refund to process. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at info@lisanoto.com. Please note: all purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.
L'expédition des précommandes peut prendre jusqu'à 3 semaines. Si vous achetez plusieurs produits, l'ensemble de la commande, y compris un ou plusieurs produits en pré-commande, sera expédié dans un délai de 3 semaines ou 21 jours ouvrables.
LISA NOTO's Rewards
LN's Rewards is a free rewards program that allows you to earn points on all your LisaNoto.com purchases. Members can redeem points for exclusive discounts, receive early access to new launches, and way more. Joining is easy! By creating an account on LisaNoto.com you are automatically enrolled in the program and will start earning points on all your purchases. Simply click ici to register for an account. Note: you must be registered for an account on LisaNoto.com to earn and redeem points. Activities that can earn you points and the rewards we offer can change at any time.
There are lots of ways to earn points with LN's Rewards, including: making a purchase on LisaNoto.com, writing product reviews, referring friends, and providing your birthday. Click ici for more information.
To redeem points, login to your LisaNoto.com account and click the Mes Récompenses tab on the left of your Account page. There you will find a list of all the rewards available for you to redeem. Click on the "Redeem" button below your desired reward and suivre les instructions détaillées pour ajouter le code à la caisse. You can also see your available rewards directly in your shopping cart.
Pour l'instant, les points accumulés grâce au programme Récompenses LN n'expirent pas, mais nous vous encourageons à échanger vos points contre des économies sur vos produits naturels préférés !
Connectez-vous à votre compte LisaNoto.com pour vérifier votre solde de points.
Approuvé: These points can be redeemed on rewards immediately. En attente: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. Annulé: Ces points ne seront pas ajoutés à votre compte. C'est le cas, par exemple, lorsque vous annulez un achat.
Si vous retournez des articles, les points associés aux articles retournés seront déduits de votre total de points.
Product information & Ingredients
This multitasking oil contains just one ingredient in its most pure and potent form: ethically sourced, organic Moringa oleifera pea pod of the Moringa tree. The Moringa pea pods are cold-pressed to lock in essential fatty acids and antioxidants—for intense hydration and a dewy, visible all-over glow.
Multi-Purpose Cream is an extremely nourishing and moisturizing cream with a whipped butter texture, enriched with pure Moringa oil, for use on face, hands and body. The light-as-air formula locks in moisture and reveal a hydrated glow. The formula has a light scent that's 100 percent non-synthetic and naturally-derived from pure essential oil of Atlas Cedarwood and pure aromatic essence of italian Tangerine.
Moringa Base is a hybrid between a light moisturizing serum that brings luminosity to the face and a smoothing, mattifying makeup primer. It prepares for better makeup application, but can also be used simply as a skincare product. The light, semi-liquid texture forms a protective shield over the skin thanks to the luxurious ingredient polyurethane. Polyurethane is a biodegradable film-former that offers excellent water resistance and reinforces selective sun protection factors. No other ingredient can deliver such benefits. It improves skin feel; makes it softer and smoother, combining performance, safety, natural origin and biodegradability. This product has a light grapefruit scent (100% natural fragrance).
It is a unique blend of antioxidants, skin-soothers, and hydrators that prepares skin for a smooth application of makeup. Its thick gel textured is packed with certified organic botanicals and antioxidants that help nourish, protect & promote healthy radiant skin.
The finish on the skin is dewy and refreshing. This skincare product is unscented but has a light, natural leaf scent.
Titanium Dioxide is approximately 5.1%, Zinc Oxide is approximately 6.4%.These 2 natural and sustainable ingredients keep your skin safe from environmental aggressors and harmful UV rays thanks to their natural mineral UV filters.
The general shelf life of our products is 18 to 24 months. We’re a naturally based beauty brand and we encourage our customers to use the products promptly once received. We have a very busy production schedule that allows us to maintain a steady supply of the freshest products. Stockpiling is not recommended.
Nous n'utilisons pas de parabènes, de parfums synthétiques, de phtalates ou de sulfates dans nos produits.
Nous croyons en l'utilisation d'ingrédients propres et de haute qualité. Bien que toutes nos formules ne soient pas sans gluten, nous en avons une grande variété qui le sont. Si vous êtes intéressé par un produit spécifique, veuillez cliquer sur la page du produit et cette information sera listée pour vous. Vous pouvez également nous écrire à info@lisanoto.com.
We offer a wide variety of products acceptable to our vegan customers. We are always mindful of our producers and sources. That said, we use beeswax in 3 of our products: the Volumizing Mascara, the Tinted Moisturizer and the Hydrating Lip Glosses. We make sure that it is organic.
LISA NOTO cosmétiques naturels est une ligne de produits naturels. Nous avons des produits 100% biologiques, mais tous ne sont pas formulés de cette manière. Nous formulons nos produits avec le plus grand nombre possible d'ingrédients naturels et biologiques puissants, en raison des bienfaits implicites de ces ingrédients pour votre santé et celle de la planète. De plus, en achetant des ingrédients naturels et biologiques, nous soutenons les agriculteurs qui privilégient des pratiques agricoles plus durables et respectueuses de l'environnement.
Amino acids, found in our pure Moringa oil, are essential for strong healthy skin that can stand up to environmental stressors. Proteins from amino acids strengthen the look of skin - think of them like skin's cement and building blocks. Moringa oil contains 20 types of amino acids.
Our pure and organic Moringa oil is sustainably sourced from India. It is 100% organic & cold-pressed.
Our pure and organic Moringa oil is to be used as a topical skincare product. We do not recommend ingesting it, but feel free to slather it all over your skin from head to toe.
All of our beauty wellness products are tested by our labs, which provides its test results in a Certificate of Analysis.
It is not tested on animals, thus we are cruelty-free.