HERE ARE THE QUESTIONS WE GET THE MOST OFTEN ABOUT LISA NOTO

Pigments cream info

Does the pigments cream replace foundation ?


Yes, and you can decide whether to use it as is or mixed with the anti-age protective base.




Can I apply Pigments cream underneath my eyes as a concealor ?


Of course you can, use it as is for full coverage and you can play with different colors of pigments cream for contouring or highlighting effects.




Does the pigments cream offer a sun protection ?


Yes, thanks to it's mineral based formula (zinc & titanium) your skin is protected against the UVA/UVB, equivalent to a sunscreen SPF 20.









Order & return info

How do I return something?


Changed your mind or are not satisfied with your purchase? Simply return the item within 45 days for an exchange or refund. A receipt is required for all returns and exchanges. Refunds will be issued to the same method of payment as the original payment (credit card purchases will be credited to the original credit card account). You have purchased from our online store? The same policy applies which is exchange or refund guaranteed if not satisfied. Simply return your product at LISA NOTO, 1138 avenue Bernard ouest, Montreal, Qc H2V 1V3. We strongly suggest that you use Canada Post and ask for a tracking number. Communicate with us by email atinfo@lisanoto.com and tell us what you need. We will try to accommodate you as best as we can. For a refund, you will get your money back through the same payment method you used for purchase. Allow a 5 to 10 days in order for the refund to appear on you credit card/Paypal account. Important: When a package is returned, the charge fees are the responsibility of the customer.




What is your return policy?


Changed your mind or are not satisfied with your purchase? Simply return the item within 45 days for an exchange or refund. A receipt is required for all returns and exchanges. Refunds will be issued to the same method of payment as the original payment (credit card purchases will be credited to the original credit card account). You have purchased from our online store? The same policy applies which is exchange or refund guaranteed if not satisfied.




What if my products arrive damaged?


If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately via our email address info@lisanoto.com. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.





Contact info

What is the best way to contact you?


The best way to contact me is by sending me an email at info@lisanoto.com. I will try to get back to you within 24 hours. Our normal business hours are on Monday through Thursday from 9am to 5pm Eastern Time, and Fridays from 9am to 1pm. For order inquiries please allow 1-2 business days for a response. All general inquiries, please allow 2-3 business days.





Product info

Are the products vegan?


Yes, except for the lipsticks, the lip gloss and the mascara that contain organic beeswax, our products do not contain animal-based ingredients.




Are the products cruelty-free?


Yes they are.




Are your products gluten-free?


Yes they are. They have been tested and approved by hyper-sensitive skin customers that are highly allergic to gluten.




Why do you use a synthetic preservative in some of your makeup products?


Over time, we have found that a small amount of synthetic ingredients ( less than 1%) are essential to maintain the performance, color, and stability of a high-end cosmetics line. We strive to be as green and healthy as possible while providing the most gorgeous, wearable, and lasting makeup possible.




Are you an organic makeup line?


LISA NOTO is a natural cosmetics line. We formulate with in average 10% of organic ingredients because of the implicit health benefits these ingredients provide you and the planet. Plus, by purchasing natural and organic ingredients we are supporting farmers who value more sustainable and eco-friendly agricultural practices.




Are you a mineral makeup line?


Yes, we are a mineral makeup line. Our colors are mineral-based. Mineral is perfect for makeup; it doesn't clog pores, allows your skin to breathe and balances the pH level of your skin.




Can I get some samples?


We are currently unable to mail out samples by request. Ask a local makeup artist that carries LISA NOTO to give you a try of our products.




What does "natural makeup" mean?


Natural makeup means that you will not find in our products any synthetic colors (FD&C coloring agents), coal tar derivatives (petroleum), nano-micro sized particles, lanolin or talc, popylene glycol, parabens, mineral oils or hydrogenated oils. All our ingredients are plant-based ingredients.




What does coal tar derivatives mean?


Coal Tar is known as a human carcinogen and is a mix of chemicals that often contains heavy metals such as aluminum and lead. Coal Tar derivatives are often found in many lipsticks and lip glosses meaning that these heavy metals are easily ingested and absorbed into our bodies.




What are Parabens?


Parabens are used as a preservative in many hair care lines and products, moisturizers, creams and lotions. They are a hormone-disrupting chemical known to “copy-cat” estrogen making it dangerous to children and teens. Highly toxic.




Why not mineral oil in your cosmetics?


Mineral Oil is a petroleum by-product that coats the skin like plastic, clogging the pores. It interferes with skin's ability to eliminate toxins, promoting acne and other disorders and slows down skin function and cell development, resulting in premature aging. Used in many products (baby oil is 100% mineral oil!) Any mineral oil derivative can be contaminated with cancer causing PAH's (Polycyclic Aromatic Hydrocarbons).
Manufacturers use petrolatum because it is unbelievably cheap.




What is lanolin?


Lanolin itself is perfectly safe. But cosmetic-grade lanolin can be contaminated with carcinogenic pesticides such as DDT, dieldrin, and lindane, in addition to other
neurotoxic pesticides.




Why not talc in your makeup?


Cosmetic talc is carcinogenic. Inhaling talc and using it in the genital area, where its
use is associated with increased risk of ovarian cancer, are the primary ways this
substance poses a carcinogenic hazard.




What about Propylene glycol


Propylene glycol is a related chemical that, like PEGs, functions as a penetration enhancer and can allow harmful ingredients to be absorbed more readily through the skin. It can also cause allergic reactions. Health Canada categorized propylene glycol as a "moderate human health priority" and flagged it future assessment under the government's Chemicals Management Plan.




What does FD&C coloring agents mean?


Don’t be fooled by the seemingly harmless acronym for “Food, Drug, and Cosmetics Act,” which mandated the certification of select color additives. Almost all FD&C pigments are carcinogenic. The coal tar deposits the toxins from heavy metal salts directly onto skin, causing irritation and sensitivity. And that is the least extreme of reactions: Certain colors can cause depletion of oxygen in the body. Animal studies have shown almost all of them to be carcinogenic.




Does your makeup clog pores?


Our natural makeup is non-comedogenic and will not block pores thanks to our therapeutic formulas that do not contain coal tar derivatives (petroleum) or talc.





Our pigments cream foundation provides complete coverage for skin conditions such as acne, rosacea and also the redness. It is virtually hypo-allergenic. People with sensitive skin issues will find that it is much gentler, leaving their skin softer and more supple.





The following ingredients, included in our formulas, repair, rejuvenate and relax your skin with a luxurious blend of natural age-defying ingredients. Benefits include:hyper-pigmentation control, skin regeneration, reduction of fine lines and wrinkles, stimulates production ofcollagen which improves skins elasticity, treats sunburn, acne & sun damage spots, heals and soothes skin,promotes the stimulation of skin micro-circulation which has a positive influence on the tone and health of the skin. Vitamin C, green tea leaf extract, aloe vera gel*, chamomile hydrosol*, pomegranate, resveratrol, avocado oil*, jojoba Oil*,coconut oil, rosehip fruit oil, shea butter*, castor oil*, sun Ffower seed oil*, buriti oil, curcuma longa*,panthenol. (*Certified Organic)









Skin benefits

How's your makeup regenerating?


Thanks to our powerful plant- based formulas, our makeup products repair, rejuvenate and relax your skin with a luxurious blend of natural age-defying ingredients. The benefits include:hyper-pigmentation control, skin regeneration, reduction of fine lines and wrinkles, stimulates production ofcollagen which improves skins elasticity, treats sunburn, acne & sun damage spots, heals and soothes skin,promotes the stimulation of skin micro-circulation which has a positive influence on the tone and health of the skin. These ingredients are vitamin C, green tea leaf extract, aloe vera gel*, chamomile hydrosol*, resveratrol, avocado oil*, jojoba oil*,coconut oil, rosehip fruit oil, shea butter*, castor oil*, sun flower seed oil*, buriti oil, curcuma longa*,panthenol. (*Certified Organic)




How's your makeup protective?


A combination of organic avocado oil, coconut oil, vitamins C & E and shea butter act as a strong, natural, pure UV block system providing protection and moisture against external elements and environmental stresses. More over, our pigments cream foundation is composed of inert mineral (titanium dioxide, zinc oxide) that provides UVA/UVB protection equivalent to an SPF 17-20.




How's your makeup therapeutic?


The word therapeutic is related to mainly three thing: It is the treatment of disorders by remedial agents; in this case the power of medicinal plants in our formulas in order to heal, protect and regenerate skin. Having a beneficial effect on the body and mind. With the natural health and skin benefits of organic plants, flowers, oils, vitamins and minerals, our products nourish, protect and improve the overall look for our skin, Producing a useful or favorable result or effect. Using the cleanest and purest formulas, LISA NOTO makeup guarantees optimal performance and impeccable results. Our natural makeup improves your skin’s clarity and offers a glowing complexion without the use of harsh synthetics and chemicals.





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